Terms & conditions


Article 1 – PURPOSE

The purpose of these Terms and Conditions of Sale is to define the rights and obligations of the parties arising from the online sale of the products on the website www.maillotsoraya.com by the company LOU'BEN GMBH & CO kG.


Article 2 - PRICE

The prices of our products are indicated in euros, all taxes included and excluding participation in the processing and shipping costs (shipping, packaging and packaging of the parcel according to the amounts in force). All orders, whatever their origin, are payable in Euros. Any change in the applicable rate may be passed on to product prices. After this date, they may be modified at any time. However, prices cannot be changed once the customer’s order has been placed. The prices indicated on the site are guaranteed for the period of on-line and within the limit of available stocks. The products remain the property of LOU'BEN GMBH & CO kG until full payment of the price.


Article 3 - ORDER

Any order placed via the website www.maillot-soraya.com implies full acceptance of these general conditions of sale. Any order means acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of any exchange and the guarantees mentioned below. The user undertakes to fill in the form made available to him accurately, including and not exclusively his exact postal details.


LOU'BEN GMBH & CO kG makes every effort to present available articles on its website. If the product is not available, LOU'BEN GMBH & CO kG undertakes to inform the user.


Article 5 – PAYMENT

Two types of payment are offered to the user: Payment by credit card: a payment request email with 'secure paypal' of the amount of your purchase will be sent to you. As soon as your payment is effective, your order will be processed as soon as possible.



Your order will be processed within an average of 8 to 15 working days upon receipt of your payment. It will be shipped in colissimo tracked (with signature on delivery) or by carrier. If the shipping time is exceeded, the order may be cancelled if the order is not yet shipped. To do this, contact us at contact@maillot-soraya.com. LOU'BEN GMBH & CO kG declines any responsibility for excessive delivery times due to postal services, means of transport, loss of products ordered or strike.


Article 7 - LIABILITY

LOU'BEN GMBH & CO kG could not be engaged if the non-performance of its obligations is attributable either to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure as defined by Case Law French. Similarly, the liability of LOU'BEN GMBH & CO kG cannot be incurred for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.



In accordance with article L.121-20 and following of the French Consumer Code, you have 14 (fourteen) working days from the date of delivery of your order, to return any article that does not suit you, in its original packaging and in good condition, suitable for re-marketing and requesting the exchange or refund without penalty, with the exception of shipping costs and return costs. You have 14 days to inform us that you wish to withdraw.


These conditions are subject to French law. The court with jurisdiction in the event of a dispute shall be that of the defendant’s place of domicile or, at the choice of the purchaser, of the place of actual delivery of the product