CUSTOMER ACCOUNT

How to create an account ?

The creation of an account is a mandatory step in order to be able to order on our website Maillot Soraya. To do so, you will have to fill in your e-mail address, which will serve as your login, as well as a password in the registration form, accessible by clicking in the upper right corner of the site: "Your Account" then "NEW CUSTOMER ? CLICK HERE". With your account you will be able to :

• Subscribe to our newsletter and be kept informed of our news, our novelties or other information concerning our brand and our products,
• Consult the history of your orders, follow the delivery progress of your current orders,
• Access the list of your favourite products,
• Register your billing and delivery addresses,
• Modify your account settings: login, password.

Forgot your password?

Click on the forgotten password link and enter the email address you use to log in to your Maillot Soraya account. You will then receive an email containing a link that will allow you to reset your password.

Can't login to your account?

Make sure you have the correct email address and password. If you can't remember your password, follow the procedure to reset your password. If you are still unable to log in, please contact our customer service department by telephone on +33 (0)4 42 57 34 09 from 9:30am to 5:30pm or by email at contact@maillot-soraya.com.

You can't create an account?

Make sure that the correct information is entered in the required fields or that you have not already created a Maillot Soraya account. If you still can't create your account, don't hesitate to contact our customer service by phone at +33 (0)4 42 57 34 09 from 9.30am to 5.30pm or by email at contact@maillot-soraya.com.

How to subscribe to the Maillot Soraya newsletter?

When you arrive on our website, a pop-up will be displayed inviting you to enter your email address in order to subscribe to the newsletter. If you have not done so, you can subscribe to the newsletter from your customer account. Note that subscribing to our newsletter entitles you to a 10% discount on your first order.

How to unsubscribe from the Maillot Soraya newsletter?

If you don't want to receive the Maillot Soraya newsletter anymore, you just have to click on the unsubscribe link in one of our emails or from your customer account. If you want to subscribe again later, you can do it easily from your customer area.

How can I contact our team?

If you need personal advice or information of any kind, please do not hesitate to contact us on +33 (0)4 42 57 34 09 from 9.30am to 5.30pm, by filling in our contact form or by email at contact@maillot-soraya.com.

ORDER

How to place an order on the Maillot Soraya website

To place an order, simply select the items you wish to buy: choose the swimming costume model you like and the size and add them to your basket. You can then access your basket by clicking on "my basket" in the top right-hand corner to modify it if necessary or to validate your order.

Once you have placed your order, you will receive an order confirmation email. If you do not receive it in your inbox, please check your spam or junk mail. If you still haven't received it, don't hesitate to contact our customer service department by telephone on +33 (0)4 42 57 34 09 from 9.30am to 5.30pm or by email at contact@maillot-soraya.com.

How can you find out the status of your order?

Connect to your customer account and go to the "my orders" section. You will then be able to check the status of all your orders.

How do I track the delivery of my order?

Once our logistics team has prepared and shipped your package, you will receive a shipping confirmation email including the tracking number. You will then be able to track the progress of your package using this number directly on the carrier's website. If you have not received this email in your inbox, please check your spam and junk mail folders. If you still haven't received it, don't hesitate to contact our customer service by phone at +33 (0)4 42 57 34 09 from 9:30 am to 5:30 pm or by email at contact@maillot-soraya.com.

How can you change or cancel your order?

It is possible to modify or cancel your order if it has not been prepared or shipped by our logistics team. Therefore, you must contact our customer service as soon as possible after the confirmation of your order by telephone on +33 (0)4 42 57 34 09 from 9:30 am to 5:30 pm from Monday to Friday.

Due to a lack of stock, a payment error or an incorrect address, your order may be cancelled. You will then be refunded immediately.

How do I apply a promotional code to my basket?

If you have a discount code, simply go to your shopping basket once you have finished shopping, click on "Apply discount code" and enter the promotional code. This will then be automatically applied to your order.

How do I use a gift card?

If you wish to use your gift card, simply go to your shopping cart once you have finished shopping, click on "use gift card" and enter your gift card code. This will then be automatically applied to your order.

PAYMENTS

How is the payment secured ?

Our Maillot Soraya website uses the SYSTEM PAY secure payment system. Your bank details are therefore totally encrypted (SSL) and transmitted directly to the financial entity. In addition, you will be asked for a 3D Secure code to confirm your purchase and avoid any risk of credit card fraud. This code is sent to the mobile phone linked to your credit card. In some cases, you will have to go to your bank's application to validate the payment.

What payment methods are accepted?

You can use the following payment methods on maillotsoraya.com: Carte Bleue, Visa, Mastercard, American Express & PayPal.

What to do if you encounter technical problems during the payment process?

If you encounter technical problems, please contact our customer service by phone at +33 (0)4 42 57 34 09 from 9:30 am to 5:30 pm from Monday to Friday.

PRODUCTS

What are the main characteristics of Soraya Swimwear products?

Our products are made of quality materials, polyamide and elastane, allowing the fabric of your swimwear and beachwear to be resistant. Our prints are exclusive and some are placed. You can find all the characteristics and details in the product sheets. Depending on the resolution of your screen, the images, photos and colours of our products may not correspond to their actual colour.

How do I choose my size?

The size guide is accessible on each product sheet by clicking on "SIZE GUIDE".

How can I get personalised advice on choosing my swimming costume?

Our blog is full of advice to help you choose your ideal swimming costume: BLOG

You will be able to read articles on :

• Knowing your body type
• Everything you need to know about the different types of swimming costumes
• How to choose your swimming costume according to your age
• Get all our care tips for your swimming costume
• However, our customer service team is at your disposal every day from Monday to Friday from 9.30am to 5.30pm on +33 (0)4 42 57 34 09 or by email at contact@maillot-soraya.com.

How do I know if a product is available?

When a product is unavailable, the mention "out of stock" will appear on its product sheet. We always try to offer you similar products in order to satisfy you. Nevertheless, we invite you to come back regularly to our website, to consult our newsletters and our social networks Facebook and Instagram in order to be warned of the return of products in stock. You can also contact us directly.

What to do if a product is faulty or defective?

If you notice any defect on your product, please contact our customer service from Monday to Friday from 9:30 am to 5:30 pm at +33 (0)4 42 57 34 09 or by email at contact@maillot-soraya.com. In order to best respond to your needs, you are invited to give us a precise description of the defect(s) and to send us photos. We will then be able to carry out an initial assessment and indicate the procedure to follow thereafter. We remind you that an item worn cannot be refunded.

RETURNS

Can I return my item?

You have a period of 14 working days from the date of receipt of your order to return the item(s) to us for an exchange or refund, either partial or total.

You can return your item if:

• The product has not been used,
• The product has its original label still attached and the protective sticker that ensures the hygiene of the swimming costume bottom (if applicable),
• The withdrawal period has not been exceeded (14 days after receipt of the package).

Are you responsible for the return costs?

In case of product return, only the price of the returned product(s) will be refunded. You are responsible for the return shipping costs, unless we make an error.

How long does it take to get a refund?

The returned item will be reimbursed within a maximum of 14 days from its receipt by Mailot Soraya's customer service to the bank account with which the order was paid. We will send you an email to confirm receipt of your package and the total or partial refund of your order.

By what means of payment are you reimbursed?

You will be reimbursed, upon receipt and validation by our after-sales service of the returned product(s), as soon as possible, via the payment method used at the time of your purchase.

Is it possible to return a Soraya product purchased outside the maillotsoraya.com website?

We only accept returns of products that were purchased on our e-commerce site. If you wish to return an item from another store, please contact the shop or the salesperson in question.

OTHERS REQUEST

Recruitment
Would you like to join us? To apply, please contact us by clicking HERE.

Dispenser
To join our our team as brand dispenser, click HERE.

Franchise
If you like the Soraya Swimwear brand, join the adventure by clicking HERE.